Residential Property Management & Operations
Atlanta, GA
September 5 - 6, 2019

Description

With a new location and same great content updated for 2019, IMN's Residential Property Management & Operations Forum is back to bring you another exciting 1 1/2 day event full of exclusive educational content and industry insights on September 5-6 in Atlanta, GA. Last year's forum brought together 300+ property and asset managers, owners, equity investors, and service providers including 25 sponsors and exhibitors discussing everything you need to know about the latest in residential property management.
 
From sessions like the Large Property Management Senior Executive Forum, technology trends, M&A to marketing to your perfect tenant as well as small group meetings discussing growth and luncheon roundtables getting local players to network this uniquely crafted event is the perfect opportunity for attendees to learn and network with the key industry participants.

 
Be sure to check in periodically for regularly updated program information.
 
We look forward to seeing you on September 5-6 in Atlanta, GA!

 

Conference Highlights

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Agenda

    Thursday, September 5th, 2019

      7:15 AM
      Registration and Breakfast for Closed Door Discussions



      Track A 7:35 AM
      Closed Door: Growing Your Property Management Business

      • (Small group meeting: owner/property managers only) Are you a small property manager looking to expand? Looking at larger portfolios and wondering how you should treat them differently than your current smaller ones?  Should you hire a senior executive to help manage the business? Are you leaving your home market and looking for the best way to keep tabs from afar? Are you looking into technology to help in this process? This session is here to answer all of your questions as you expand

        • Dawn Johnson, Broker and CEO (Back Stage Realty)
        • Daniel Jaramillo, CEO (Strategic Properties)

      Track B 7:35 AM
      Closed Door: 1000+ Doors Owner/Under Management

      • (small group meeting: owners/property managers only) For those institutions with 1000+ doors there are many pain points that start to arise that you do not have to worry about if you are a smaller company.  Expanding outside your home markets, what kind of key hires are cost effective? What are the challenges and obstacles that come with larger sized communities? What are some of the creative incentive compensation packages for those property managers looking to advance within the organization? Are some of the critical discussion points that we will discuss.

        • Corey Oldknow, Senior Vice President, Acquisitions (33 Holdings)
        • Jay LaValley, Director Strategic Development (Nomadic Real Estate)
        • Douglas Skipworth, Co-founder & Principal Broker (CrestCore Realty LLC)

      8:00 AM
      Registration and Breakfast for All Attendees: Exhibition Opens



      8:25 AM
      The SFR Property Management Industry Overview: What Is Just Over The Horizon?

      • • What kind of growth level does the institutional single family rental market still have in it?  Are the demographics still favorable?
        • The growth of build-to-rent
        • Industry changes and challenges 2020
        • Breakthroughs and technology to improve service
        • New regulations to be aware of
        • Continuing challenges of low income housing
        • Will the search for workers improve?
        • Industry consolidation: Blip, or long term?
        • NARPM standards: How they will impact your company

        • Gabe Knox, Vice President (InsideMaps)
        • Benton Cotter, CEO (RentVest)
        • Brad Larsen, Owner (RentWerx)
        • Jay Byce, CoFounder & SVP (ResiBuilt Homes)
        • Jon Ortner, Senior Vice President (Renters Warehouse)

      9:10 AM
      Large Firm Property Management Sr. Executive Forum

      • • How are the new NARPM property management accounting standards impacting the way you do business?
        • Using M&A as a strategy to expand: What would it take for you to get bought out?
        • Do you have a minimum in units that you will manage?
        • As the owner industry consolidates and gets larger what changes are you doing to keep up?
        • Changing renter and owner demands today and how they are different? How are you changing your business to keep up with demands?
        • Different strategies in different markets, or the same strategy in multiple markets?
        • Outsourcing: When do you outsource? When do you keep in-house?  
        • How do you find in-house employees, quality vendors, maintenance techs, construction workers in this tight market?  Any tools to manage them effectively?
        • What are your technology must haves that enhance your business?  What property managers should know about market performance

        • Andy Boyum, Head of Operations (Roofstock)
        • Lincoln Palmer, EVP-Property Operations (American Homes 4 Rent)
        • Douglas Skipworth, Co-founder & Principal Broker (CrestCore Realty LLC)
        • Isaac Kyle, Partner (GOAL Property, LLC)
        • Scott Heimel, VP Sales (Property Frameworks)
        • Hench LeMaistre, President (PR3 Management A Progress Residential Company)

      9:55 AM
      Maintenance & Rehab Best Practices, Materials, Methods And New Automation Technologies

      • • Streamlining maintenance inspections and coordination so they aren’t such a time suck
        • Managing vacant properties
        • Long term asset preservation vs. deferred maintenance
        • Low cost, short-term vs. longer-term, higher cost solutions
        • Using drones
        • HVAC maintenance
        • Lease to own vs. rent and the associated costs
        • Whose job is it-renter vs. property manager
        • Working maintenance into the lease
        • Average monthly maintenance for U.S. homes

        • Shaun Shenouda, REI Program Manager,COO (SES Risk Management)
        • Matthew King, Owner (Blue Chip Maintenance)
        • Mark Brandt, National Account Manager RPM (PointCentral)
        • Phil Owen, CEO (OnSight PROS)
        • Thad Tarkington, CEO (Second Nature)
        • Colin Thomas, Director of Strategic Growth (TaskEasy)

      10:40 AM
      Networking Break



      11:40 AM
      From Amateur to Unforgettable in 60 Seconds

      • • Ways to improve your digital marketing
        • The future of digital property marketing
        • Listing tips
        • Practices of the highest performing property management companies

        • Peter Schravemade, Strategic Relationship Manager (BoxBrownie)

      12:00 PM
      Tenant Lifecycle Best Practices: Tenant Screening, Move-In/Out, Service-Level Strategies & Legal Stuff

      • • Finding, keeping and incentivizing the best tenants
        • How can you discover a tenant might move early on? Can you convince him to stay? Move him to a bigger house? Help his search to buy a house?
        • New tech for improving screening, turning and interaction
        • Sensitive information, privacy laws, fair housing issues, ADA compliance, new HUD requirements and the newest local laws you need knowledge of
        • What do you think about outsourcing any part of the process?
        • What are your newest red flags?
        • Reconciling your policies with your owners
        • Lease breaks, collections, judgements, defaults, eviction best practices, fair housing & when to get the lawyer 
        • Profit centers: Helping tenants save on the services that they want to buy from you
        • Helping tenants with their credit

        • Clay Lehman, President (Resolute Asset Management)
        • Yira Sen, Director of Property Management (Atlanta Fine Homes Sotheby’s International Realty)
        • Todd Ortscheid, Chairman (GTL Property Management)
        • Spencer London, Rently Division Manager (Rently)
        • Robert Nickell, Principal (Rocket Station Real Estate)

      12:45 PM
      Mergers, Acquisitions & Evaluating the Financial Health of Property Management Companies

      • • What are the first steps needed to take?
        • Identifying the goal of your merger
        • New vs. a market your already in-What kind of economies of scale do you get?
        • Should you leave as 2 independent businesses of merger into 1?
        • What are the entity-level valuation factors to consider?
        • Integration issues            

        • Matthew Whitaker, Founder & Director, Market Development (gkhouses)
        • Michael Krause, Partner (Atrium Management Company)
        • Duke Dodson, President (Dodson Property Management)
        • Vincent Deorio, Director, Mergers & Acquisitions (Mynd Management)
        • Scott Abernathy, Owner & Property Manager (Property Management, Inc)

      1:30 PM
      Luncheon



      2:30 PM
      New Technologies: What Should Your Property Management App, Home Automation Systems & Employee Facing-Tools Possess?

      • • What new technologies are moving the needle?
        • Defining user-friendly
        • The one-stop shop: Do you use the big property managers app?
        • Cost and brain damage of having your own app and technology vs. outsourcing
        • Are you looking to update, or streamline any of your technology?
        • What are your technology must haves that enhance your business?
        • Sleeping without implementation nightmares

        • Aaron Hanel, Manager - Sales (Yardi)
        • Paul Rush, President (Augusta Rental Homes)
        • Josh Epps, Vice President and Chief Information Officer (Fickling & Co., Inc.)
        • Raymond Hespen, CEO & Co-Founder (Property Meld)
        • Michael Park, Managing Partner & Co-Founder (Rent Bridge, LLC)

      3:15 PM
      Middle Market “C-Level” Session:Competing With Larger Players

      • • Competing on cost vs. value
        • Are you looking to stay small? Why? How do you play up the advantages of being small?  
        • Did you do anything different on the last building you opened? Took over management?
        • Importance of building vendor relationships when you can’t always compete on price
        • No account is too small…
        • Impact of market size
        • As your customers are getting larger you are…?
        • Preparing for a recession?
        • Finding new portfolios, fees & negotiations, on-going relationship management and keeping owners after the house/portfolio sale

        • Brian A. Flaherty, COO (Global Strategic Business Process Solutions Inc.)
        • Greg Kurzner, CEO (Atlantic Property Management)
        • Charlene Minor, Business Partner (Bailey and Hunter, LLC)
        • Rachell Runion, Managing Broker (Truhaven Homes)

      4:00 PM
      Networking Break



      4:15 PM
      Revenue Management Best Practices: New Tenant Cost vs. Raising Rent

      • • How much of an increase do you need to make up for turnover cost, advertising, commission and lost rent?
        • What would make you not renew a tenant?
        • Evaluating your rent vs. the market: Is the do-it-yourselfers adequate?
        • Considering the cost side
        • How to communicate the increase with the tenant
        • Can you keep the rent flat and raise amenity pricing?

        • Brad Larsen, Owner (RentWerx)
        • Alex Becker, Director of Operations (Auben Realty)
        • Chris Littleton, Owner (PMI Georgia)
        • Deb Newell, CEO & Broker (Real Time Consulting Services)
        • Mark Lackey, Co-Owner (Rental Home Atlanta)

      5:00 PM
      Property Management Shark Tank

      • Looking for a new property management company? IMN has taken its popular shark tank concept into the management side of the business and you’ll see 2 apartment owners who are looking to outsource the management of their property consider bids on their portfolio.  Discussions will focus on such issues as what an owner looks for in a property manager, what a property manager looks for in an owner, management structure, compensation and incentives Tank Leader: 
        Isaac Kyle, Partner, GOAL Properties

        Property Management Companies: 
        Matthew Whittaker, Founder, GK Houses
        Chris Littleton, Owner, PMI Georgia
        Mike McMullen, CEO, Prominence Homes 
        Lauren Taylor, Broker/Owner, Capavan Apartment Owners:
        John Halasz, Managing Director, US Home Aggregation 
        Jared Garfield, President, ROI Turnkey Properties LLC

        • Isaac Kyle, Partner (GOAL Property, LLC)
        • Chris Littleton, Owner (PMI Georgia)
        • Jared Garfield, President (ROI Property Group Management )
        • John Halasz, Managing Director (US Home Aggregation)
        • Matthew Whitaker, Founder & Director, Market Development (gkhouses)
        • Mike McMullen, CEO (Prominence Homes)
        • Lauren Taylor, Principal (The Haven Group)

      5:45 PM
      Networking Reception



      6:45 PM
      Day One of The 2nd Annual Residential Property Management & Operations Forum Concludes



    Friday, September 6th, 2019

      7:40 AM
      Registration for Women's Breakfast and Small Group Meeting



      7:55 AM
      Women’s Breakfast & Small Group Meeting

      • Come and share the trials, tribulations and invaluable insights into how to advance in this very competitive and male-dominated industry. The conversation will be interactive and attendees are asked to be active participants in the discussion. Be ready to share insights and experiences that will help your colleagues in attendance.

        • Dawn Johnson, Broker and CEO (Back Stage Realty)
        • Deb Newell, CEO & Broker (Real Time Consulting Services)

      8:15 AM
      Breakfast for All Attendees: Exhibition Opens



      8:45 AM
      Maximizing Financial Performance & Growing My Fee Income with the Biggest ROI? Value-Added & Opportunistic Rehab, Amenities & Ancillary Services

      • • Latest revenue growth attempts
        • Applying the airline model to apartments
        • Utility hook up & tech fees: What makes sense?
        • Returns from the tech side of the business
        • Acquisition due diligence
        • Upgrading vs. quickly leasing
        • NOI of different houses in different markets
        • Making your maintenance services a profit center
        • Expense control: Benchmarks, developing a reserve policy, maintenance & operating capital budget

        • Tim Wehner, Vice President of Single Family Management (Dodson Property Management)
        • Phillip Vera, Chief Executive Officer (Auben Realty)
        • Steven Kollar, Managing Principal (Cash Flow Properties/ROIturnkeypropertie)
        • Todd Ortscheid, Chairman (GTL Property Management)
        • Jennifer Stoops, Senior Vice President (Park Avenue Properties)
        • Robert Gilstrap, Qualifying Broker (Title One Management)

      9:30 AM
      Which Technologies Are You Updating? Are You Building, Buying or Outsource?

      • • Are you happy with the way your built software came out? How much time and money did it take?
        • Comparing property management one stop software available: Which modules are you using?
        • Maintenance technology: What to look for
        • Putting on your checklist a checklist system
        • What makes a good CRM system?
        • Helping efficiency and transparency
        • Is technology making you lose touch with the tenant?
        • Going green advantages
        • E-paying
        • Tech game changers

        • Aaron Hanel, Manager - Sales (Yardi)
        • Allison Ambrose, CEO (ARG Property Management)
        • Jaron Bergeron, Director of Operations (Augusta Rental Homes)
        • Matt Wood, Founder (Perimeter Property Services)
        • Art Lieb, Managing Partner (Provence Real Estate, LLC)
        • Chris Turner, Broker & Owner (Turner Properties)

      10:15 AM
      Structuring Your Business Outside Your Home Market: Virtual Team Members vs. Outsourcing vs. Remote vs. Self-Management vs. Hybrid Approaches

      • • Finding property managers/vendors in tertiary markets
        • The offshore route for call centers and virtual employees
        • What kinds of functions does it pay to centralize? Decentralize?
        • Impact of apartment size & number of units
        • Can centralizing work with lower income buildings?
        • Employee performance
        • Insuring uniform standards across a decentralized structure
        • Management structure and decision making authority
        • Technology in property management: How much can it save in staffing? What are the pluses and minuses?

        • Brett Scott, Single Family Specialist (RealPage, Inc)
        • Russell Alt, Director, Operations (CrestCore Realty LLC)
        • Steve Rozenberg, Co-Founder (Empire Industries Property Management & Realty Services)
        • Andy Moore, Broker & CEO (Gulf Coast Property Management)
        • Emily Goodman Shortall, Owner/Founder (Harvey Goodman Realtor Property Management)
        • Anne Lackey, Qualifying Broker/ Co-Owner (Rental Home Atlanta & HireSmart VAs)

      11:00 AM
      Networking Break



      11:15 AM
      Role of the Founder/Owner as the Company Grows

      • • When should you still be the CEO? When should you give up the position?
        • How large do you need to be before you can afford to give up the captain’s chair?
        • Identifying your strengths and weaknesses and staffing to take advantage
        • Transitioning from hands-on to a leadership role
        • Delegating and managing the flow of information
        • Identifying the best use of your time

        • Mike Nelson, President (Excalibur Homes, LLC)
        • Sanjay Raghavaraju, Founder & CEO (33 Holdings, LLC)
        • Kit Garren, Founder & CEO (IPM/tonsofrentals.com)
        • Mike O'Connor, Founder (Perimeter Property Services)
        • DD Lee, Owner (Skyline Properties Group, Inc.)
        • Adam Whitmire, Fund Manager (Arabella Capital)

      12:00 PM
      Growing Your Portfolio In Your Own Geographic Area vs. Opening Up New Markets vs. Expanding the Services you Are Providing

      • • How are you preparing your company to grow? How are you generating the capital?
        • What does it take to manage in multiple markets?
        • Recruiting talent and keeping staff
        • The commercial side of the business
        • Which up and coming markets are speaking to you? Why?
        • Services to outsource? Keep in-house?
        • What are you doing to keep the quality consistently high?
        • Gentrification time lines and strategies to re-establish the neighborhood
        • Vacation and military markets
        • As the number of condos in a market increase apartment rent…?

        • Linda Thrasher, Founder & CEO (Grace + Lloyd)
        • Bryan Jenkins, Principal Broker (AHI Properties)
        • Shomail Malik, Managing Partner (Apex Capital Group)
        • Jason Hull, CEO (DoorGrow)
        • Scott Heimel, VP Sales (Property Frameworks)

      12:55 PM
      The 2nd Annual Residential Property Management & Operations Forum Concludes



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Contact Us

Venue

  • Conference Venue
  • W Atlanta - Midtown


    188 14th Street NE
    Atlanta, GA, 30361
    USA

    Additional Info:

    Please use the link above to make a reservation in our group room block, pending availability, until our cutoff date of Wednesday, August 14.   IMPORTANT NOTE: IMN has not retained a third party booking company to assist with reservations.  If you are interested in making a reservation at The W you must make your reservation using the link above.

Speakers

Content/Audio Files

  • Only sessions that contain published presentations or audio files are shown here. To view full agenda please expand "Agenda" tab.

    Also please do not forget that if you are playing audio files on the mobile device (without being connected to WiFi), your Mobile/Cellural Internet data will be spent to play these audio files.
  • Thursday, September 5th, 2019
  • The SFR Property Management Industry Overview: What Is Just Over The Horizon?


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    8:25 AM

  • Large Firm Property Management Sr. Executive Forum


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    9:10 AM

  • Maintenance & Rehab Best Practices, Materials, Methods And New Automation Technologies


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    9:55 AM

  • Tenant Lifecycle Best Practices: Tenant Screening, Move-In/Out, Service-Level Strategies & Legal Stuff


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    12:00 PM

  • Mergers, Acquisitions & Evaluating the Financial Health of Property Management Companies


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    12:45 PM

  • New Technologies: What Should Your Property Management App, Home Automation Systems & Employee Facing-Tools Possess?


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    2:30 PM

  • Middle Market “C-Level” Session:Competing With Larger Players


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    3:15 PM

  • Revenue Management Best Practices: New Tenant Cost vs. Raising Rent


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    4:15 PM

  • Property Management Shark Tank


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    5:00 PM

  • Friday, September 6th, 2019
  • Maximizing Financial Performance & Growing My Fee Income with the Biggest ROI? Value-Added & Opportunistic Rehab, Amenities & Ancillary Services


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    8:45 AM

  • Which Technologies Are You Updating? Are You Building, Buying or Outsource?


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    9:30 AM

  • Structuring Your Business Outside Your Home Market: Virtual Team Members vs. Outsourcing vs. Remote vs. Self-Management vs. Hybrid Approaches


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    10:15 AM

  • Role of the Founder/Owner as the Company Grows


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    11:15 AM

  • Growing Your Portfolio In Your Own Geographic Area vs. Opening Up New Markets vs. Expanding the Services you Are Providing


    *** This session contains audio, but you must have been registered for this conference to be able to play audio files

    12:00 PM


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Tel: +1(212)901-0506 Fax: +1(212)768-2484
Email: mail@imn.org


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