Single Family Rental Property Management
Austin, TX
September 29 - 30, 2022

Description

IMN's Single Family Rental Property Management, Operations, and Tech Forum is back to bring you a day full of exclusive educational content and industry insights on September 29-30 in Austin, TX. Bringing together property and asset managers, owners, equity investors, and service providers including a variety of sponsors and exhibitors discussing everything you need to know about the latest in residential property management. Topics to include:

Of course the health and safety of our staff, our customers and indeed all our stakeholders is of paramount importance to us. To that end we will continue to work closely with our event execution partners to ensure we welcome you safely and deliver a legally compliant and best-in-class experience for you all. We will follow local government guidelines and incorporate measures outlined in the Euromoney Events Shield to ensure optimal health and sanitary conditions are maintained throughout the event.
 
We look forward to seeing you in Austin, TX!

Who Should Attend
  • C- suite Property management
  • Asset Management
  • Regional Managers
  • Operations/Technology

Conference Highlights

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Agenda

    Registration Hours

      Registration Hours

      • Wednesday, September 28th

        • 7:00 PM-8:30 PM Tier 1 Registration: Exhibitors setting up a booth and Guests Staying at the Hotel

        Thursday, September 29th

        • 8:00 AM Tier 2 Registration & Breakfast: Company Names A-M 
        • 8:25 AM Tier 3 Registration & Breakfast: Company Names N-Z


    Thursday, September 29th, 2022

      8:00 AM
      Registration & Breakfast

      • In order to accomodate a safe and efficient registration, IMN has organized a system of tiered registrations based on when we expect you to arrive at the conference. 

        8:00 Tier 2 Registration & Breakfast: Company Names A-M 

        8:25 Tier 3 Registration & Breakfast: Company Names N-Z

                



      8:50 AM
      Welcome Remarks



      9:00 AM
      The SFR Property Management State of Play: Will Industry Growth Continue? Evaluating The Changes and Property Management Lessons

        • Industry adjustments and challenges as a result of the pandemic
        • What kind of growth level does the institutional single-family rental market still have in it? 
        • Are the industry demographics still favourable?
        • Latest regulations and their impact
        • Technology game changers over the last 18 months


        • David Lynd, CEO (Lynd Living)
        • Jackie Lee, CEO (Brandywine Homes)
        • Chris Poston, GM and Head of Asset Management (Darwin Homes)
        • John Hirschfeld, Chairman & CEO (HomeRiver Group)
        • Michael Ramin, Director of Business Development (Sharestates)

      Track A 9:50 AM
      Middle Market “C-Level” Session: Competing With Larger Players

        • Are you looking to stay small? Why? How do you play up the advantages against the larger players? 
        • Importance of building vendor relationships when you can’t always compete on price
        • Threat posed by big tech and VC backed large-scale PMs coming into the marketplace
        • Competing on cost vs. value
        • Using third parties as a way to expand
        • What is your newest product offering?


        • Mahesh Shetty, Chief Executive Officer (ILE Homes)
        • Benton Cotter, Executive (KEEP Management)
        • Julie Sandham, Owner (Peach Blossom Properties)

      Track B 9:50 AM
      Hiring & Staffing: How Much Scale Do You Need to Build an Internal Team vs. Maximizing Use of 3rd Parties, Remote Staffers and Virtual Assistants

        • What effect has Covid-19 had on your virtual management processes and what are the best practices for managing remote team members?
        • What are the benefits of virtual management, and what are the pitfalls? Is hybrid now more prominent?
        • What are the automation trends in property management operations? Are you using virtual assistant support?
        • The offshore route for call centers and virtual employees
        • What kinds of functions does it pay to centralize? Decentralize?
        • Can centralizing work with lower income buildings?
        • Technology in property management: How much can it save in staffing? What are the pluses and minuses?


        • Warren Sloane, Broker in Charge (Sloane Realty)
        • Jon Land, Manager of RE Sales (AvidXChange)
        • Devin Hickox, SVP of Property Management (Darwin Homes)
        • Berke Turktan, Managing Director (Extenteam)
        • Trevor Garrett, Founder (Property Management Connection)
        • Greg Brooks, Partner & National Director of Business Development (Rocket Station Virtual Staffing)

      10:40 AM
      Networking Break

      •  

      Track A 11:40 AM
      The Future of Institutional SFR Housing: What Are The Big Operational, Market & Technology Changes we can Expect?

        • Will any of the strategies outside of build-to-rent create meaningful inventory?
        • What interesting new business models do you think will take hold?
        • Demographic and SFR trends that will come to fruition when the build-to-rent community you just started is completed
        • The future of multifamily and its impact on single family rentals
        • Expectations of new housing supply and its impact
        • What can we expect from 5G?
        • Building further afield and the impact of driverless cars


        • Brian Daugherty, Enterprise Managing Consultant (RealFoundations)
        • Andrew Collins, Co-Founder & CEO (Bungalow)
        • Steve Carroll, CEO (Findigs, Inc.)
        • Raymond Hespen, CEO & Co-Founder (Property Meld)
        • Ben Doherty, Co-Founder & CEO (Sunroom Rentals)

      Track B 11:40 AM
      Vendor Hot Seat I (owner/vendor)

      • This panel will consist of owners and property managers asking very specific questions to vendors, the types of questions you need to have  answered when evaluating a new product or  system for your operation including the ROI,  time and $$ saved by using the product, the problem that is being solved and related piece of mind that it gives the owner, how covid and the fast pace in technology change is altering your product, the impact of the microchip shortage and the different packages available  for different sized operators  



        • Clint Sorensen, VP of IT (Brandywine Homes USA)
        • Shannon Hurlman, Director of Industry Relations (Latchel)
        • Victoria Cowart, CPM, NAAEI Faculty, Dir. Education & Outreach (PetScreening)
        • Dillon White, Senior Account Executive (Rently)
        • Adam Swearingen, SVP, Growth and Partnerships (Steadily)

      12:30 PM
      Lunch



      Track A 1:40 PM
      Build2rent 101 vs Scattered Site SFR (Operations)

        • What is Build2rent ? What is Scattered Site?
        • How much will this space grow?
        • Supply vs. demand?
        • Property value decline vs. good management


        • Peter Ciganik, Managing Director (GTIS Partners)
        • Stacy Winship, VP, Property Management (Empire Communities)
        • Alex Pollack, Director of Partnerships (Mosaic)
        • Bryan Jenkins, Director of Institutional Relations (PURE Institutional Management)
        • Kyle Talmage, Vice President Single Family (Westdale Asset Management)

      Track B 1:40 PM
      Resident Benefits Packages - The Future of Resident Experience

        • Why SFR leaders are moving from a service-centric business to an experience-centric business in the decade ahead.
        • What goes into an RBP, and how are operators structuring it all to create “Triple Wins” for residents, investors, and teams?
        • What gets amenitized and what gets monetized? How do you approach and think about pricing and presentation?
        • What best practices for implementation have you seen? New lease, renewal, mid-lease? What keys to  accounting, operations, communication?


        • Andrew Smallwood, VP of Revenue (Second Nature)
        • Brian Birdy, CEO (Birdy Properties, CRMC)
        • Stacie Tennyson, Senior Sales Executive (Obligo)
        • Jennifer Stoops, Exec VP Corporate Development (Park Avenue Properties - A PURE Company)
        • Tim Sedgwick, Vice President of Operations (Real Property Management)

      Track A 2:30 PM
      Value-Added & Opportunistic Rehab, Automation Tools, Amenities & Ancillary Services: Where Is The ROI

        • Returns from the tech side of the business
        • Which new amenities do you provide as a result of Covid-19?
        • How to win in a labor shortage
        • Easing the pain of maintenance
        • Making your maintenance services a profit center


        • Brittany Hustad, Senior Project Manager (Dominium)
        • Patrick J Anderson, Asset Management (Arrived)
        • Justin Clements, Owner/COO (PestShare)
        • Lily Liu, CEO (Piñata)
        • Lydia Winkler, Co-Founder & COO (RentCheck)
        • Larry Hancock, Director of Mid Market Sales (Tenant Turner)

      Track B 2:30 PM
      Looking At Rent Collections: CARES Act, Rent Relief vs. Evictions

        • What is your level of payment like? Why aren’t tenants paying? Any common characteristics of non-payers?
        • What is your role in assisting tenants find appropriate programs to help with their obligations?
        • Security deposit solutions
        • State regulations to be aware of
        • Unique solutions to minimizing risks
        • How to minimize damage
        • Cash for keys


        • Christy Lewis, COO (HomeWorks Management)
        • Adam Meshekow, Chief Growth Officer (Leap)
        • Julie Sandham, Owner (Peach Blossom Properties)
        • Todd Ortscheid, Chairman (Revolution Rental Management)

      3:20 PM
      Networking Break



      Track A 3:50 PM
      Vendor Hot Seat (owner/vendor) II

      • A new set of participants but the same popular format… This panel will consist of owners and property managers asking pointed questions to vendors, the types of questions you would want answered when evaluating a new product or system for your operation including ease of integration, knowing if you are ready for the solution, how quickly the solution can be implemented and the product’s retention rate. Increasing pet revenue, property management solutions, utility management and construction services will be some of the products being discussed at this innovative session.    
        Moderators: (SFR Owners/Property Managers):
        On the Hot Seat (Technology Service Providers): 



        • Julie Sandham, Owner (Peach Blossom Properties)
        • Peter Hernandez, CEO (Citizen Home Solutions)
        • Grace Doering, VP Sales & Customer Success (Findigs, Inc.)
        • Landon Cooley, CEO, Co-Founder (Pest Share)

      Track B 3:50 PM
      Which Technologies Are You Looking to Improve? Are You Updating, Building or Buying New?

        • Interesting new tech offerings that you think will take hold
        • What tech are you no longer using? Why?
        • Comparing property management one stop software available: Which modules are you using?
        • Is technology helping improve the customer experience and retention rates?
        • Maintenance technology: What to look for?
        • Going green: What updates add to your bottom line when added/replaced in units?
        • Helping efficiency and transparency
        • E-paying: Have changes implemented due to Covid continued?


        • Benton Cotter, Executive (KEEP Management)
        • Peter Gudmundsson, CEO (BeHome247)
        • Jon Rudy, Head of Marketplace (Buildium)
        • Todd Ortscheid, Chairman (Revolution Rental Management)
        • Shaun Shenouda, REI Program Manager,COO (SES Risk Management)

      4:00 PM
      Pre-Networking Reception

      •     Courtesy of:      

      Track A 4:40 PM
      How Are You Applying ESG Best Practices To Your Single Family, Build-To-Rent and Fix & Flip Strategies?

        • What is the impact on CAPEX? OPEX?
        • ESG and customer responsibility
        • Smart energy, utility management and solar applications… How cost-effective are they?
        • Marketing lower rent vs. ESG… Which tenant demographic is willing to pay?
        • What we can learn from the multifamily industry?
        • How are pension and institutional partners looking at ESG when investing in SFR?
        • Construction best practices • Is home ownership an ESG goal? How about affordable housing?
        • What you need to know about the 45L Home Credit
        • Impact of SEC environmental disclosure proposal on private markets


        • Adam Meshekow, Chief Growth Officer (Leap)
        • Jackie Lee, CEO (Brandywine Homes)
        • Zach Beck, National Sales Manager (Conservice)
        • Anastasia Rodriguez, Marketing Manager (Quinn Residences)

      Track B 4:40 PM
      Large Firm Property Management Sr. Executive Re-Opening Discussion: Property Management

        • Why SFR leaders are moving from a service-centric business to an experience-centric business in the decade ahead.
        • What goes into an RBP, and how are operators structuring it all to create “Triple Wins” for residents, investors, and teams?
        • What gets amenitized and what gets monetized? How do you approach and think about pricing and presentation?
        • What best practices for implementation have you seen? New lease, renewal, mid-lease? What keys to  accounting, operations, communication?


        • David Lynd, CEO (The Lynd Company)
        • Chris Burns, Senior Vice President (Lincoln Property Company)
        • Adam Haleck, President (Northpoint Asset Management)
        • Sean Connolly, CEO (Scale Virtually)

      5:30 PM
      Networking Cocktail Reception



    Friday, September 30th, 2022

      8:00 AM
      Registration and Breakfast



      8:30 AM
      Small Group Meeting – Owners & Property Managers Only

      • SFR Property Management: Where Is The Market Heading?



        • Jock McNeill, VP Partner Relations (PURE Property Management)
        • Christine Chau, Owner (Texas Urban Realty, LLC)
        • Chris Turner, Broker (Turner Properties- A PURE Company)

      9:15 AM
      Women's Leadership Discussion

      • Survival and growth, defining personal and professional success and elevating the role of women will be among some of the major themes discussed.  Bring your own questions as we make new acquaintances, re-connect with old ones and debate the top issues on your mind in this forum where your questions and insights are welcomed.



        • Tiaralyn Meadows, President (Gentstone Management)
        • Jennifer Stoops, Exec VP Corporate Development (Park Avenue Properties - A PURE Company)
        • Deanna Alfredo, VP Client Satisfaction (ZVN Properties)

      10:00 AM
      Networking Break



      10:30 AM
      Measuring The Customer Experience, Ancillary Income & ROI

        • On-boarding clients: What are the key issues that come up?
        • Extending the contract
        • Approaching existing clients for additional business and services
        • When the client approaches you for a market or service you do not perform…
        • What are the fees currently out there?
        • In-house clients… The toughest critic?
        • What metrics do you use to measure resident satisfaction?
        • Comparing cash back vs. points… Which is better for creating a sticky relationship with tenants?
        • Mobile amenities like shuttles and e-bike access: What is the satisfaction level?
        • Incentivizing tenant preventive maintenance and paying rent on time
        • Comparing available technologies


        • Chris Griego, COO (TaskEasy)
        • Benton Cotter, Executive (KEEP Management)
        • Stacy Brown, Director of Training (Real Property Management, a Neighborly C)

      11:00 AM
      Acquiring and Managing for Investors: Working with Institutional Investors and Family Offices

        • Which new markets are emerging in the Institutional space?
        • Is the SFR market overheated? How to address the ‘property churn’
        • Does hands on knowledge from running a property management company give you an advantage for investment underwriting for acquisitions?
        • How do you get paid?
        • How should you approach an institutional investor?
        • What kind of reporting and operations does an institutional investor look for?


        • Eric Wetherington, Vice President (PURE Property Management)
        • Chris Poston, GM and Head of Asset Management (Darwin Homes)
        • Henchman LeMaistre, Co-Founder & CEO (Picket Homes)

      11:30 AM
      Keys to Company Growth In A Maturing Industry: Growing Your Portfolio in Your Own Geographic Area vs. Opening New Markets vs. Expanding The Services You Are Providing

        • The challenges of portfolio growth when clients are always looking to cut fees
        • How are you preparing your company to grow? How are you generating the capital? Where is the capital coming from?
        • What does it take to manage in multiple markets?
        • Managing short term rentals and vacation homes/Air B&B vs. traditional multifamily
        • When is enough scale to start building an internal team on the ground?
        • Which up and coming markets are speaking to you? Why?


        • Peter Gudmundsson, CEO (BeHome247)
        • Sean Mulhall, Partner (SMD Capital LLC)

      12:00 PM
      Conference Concludes



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  • Standard Rate - $1,895
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Contact Us

Venue

  • Conference Venue
  • Hyatt Regency Austin


    208 Barton Springs Rd
    Austin, Texas, 78704
    USA

    Additional Info:

    Please use the link above to book a room in IMN's room block, pending availability, until our cutoff date of Wednesday, September 7th. IMPORTANT NOTE: IMN has not retained any third party booking company to assist with reservations. If you are interested in making reservations at The Hyatt Regency Austin, you must book those rooms directly with the venue. 
  • Suggested Hotel
  • Embassy Suites by Hilton Austin Downtown South Congress


    300 S Congress Ave
    Austin, TX, 78704
    USA

    Additional Info: IMN does not have a room block at this hotel. 
  • Suggested Hotel
  • The LINE Austin


    111 East Cesar Chavez
    Austin, TX, 78701
    USA

    Additional Info: IMN does not have a room block at this hotel. 
  • Suggested Hotel
  • JW Marriott Austin


    110 E 2nd Street
    Austin, TX, 78701
    USA

    Additional Info: IMN does not have a room block at this hotel. 
  • Suggested Hotel
  • Four Seasons Hotel Austin


    98 San Jacinto Blvd
    Austin, TX, 78701
    USA

    Additional Info: IMN does not have a room block at this hotel.
  • Suggested Hotel
  • Austin Marriott Downtown


    304 E Cesar Chavez St
    Austin, TX, 78701
    USA

    Additional Info: IMN does not have a room blcok at this hotel. 
  • Suggested Hotel
  • W Austin


    200 Lavaca St
    Austin, TX, 78701
    USA

    Additional Info: IMN does not have a room block at this hotel. 

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Tel: +1(212)901-0506 Fax: +1(212)768-2484
Email: mail@imn.org


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